A Klarity email isn't arriving? Whether it's your account verification email, a reset link, a consent request or a report email sent to a client, the causes are almost always the same: a message filed as spam, or an address typed incorrectly. Here's what to check, depending on whether the email is meant for you or for your client.

Understanding which emails Klarity sends

Klarity sends two families of emails:

• For you, the coach — verification of your address at sign-up, password reset link, account notifications.
• For your clients — the GDPR consent link and the report email (session recap) you validate after a session.

Your emails (account, verification, password)

1. Check your spam / junk folder. This is the number one cause.
2. Check your account address in Settings › Profile & account: one typo and the email goes nowhere.
3. Resend the email when the option is offered. On the verification screen, click Resend verification email. For the password, go back through Forgot password? on the sign-in screen.

Your clients' emails (consent, report email)

1. Check the client's email on their record: a wrong address is, here too, the most frequent cause.
2. Ask the client to check their spam folder.
3. Resend the consent link from the client's record: open the ⋯ menu (More actions) at the top of the record, choose Resend the consent link and confirm with Send the link.
4. For a report email, open the session, go to the Report email tab and check the status: if it shows Sent on …, the email went out; otherwise, validate the send with Send the report email.

Related articles

• Créer son compte et vérifier son email
• Envoyer ou renvoyer une demande de consentement
• L'email rapport de séance

Updated on: 18/07/2026