General FAQ
The questions that come up most often about Klarity, with short answers. To go further, each question links to a dedicated article.
Clients and payment
Do my clients have to pay or create an account?
No. It's you, the coach, who pays for Klarity. Your clients install nothing and pay nothing: they only interact with your booking page and the consent link. See Qu'est-ce que Klarity ?
Does Klarity handle my client billing or my accounting?
No. Klarity focuses on session memory and preparation, not on admin (billing, accounting, training programs).
Data and privacy
Is the audio of my sessions kept?
No. It's deleted as soon as the transcription is validated, a few minutes after the session. Only the summary and the text transcription are kept. See La confidentialité des données de vos clients
How do I get my data back if I leave?
From Settings › Privacy & GDPR, click Export my data: you'll receive a ZIP file by email (GDPR right to portability).
Sessions and summaries
Can I use Klarity in person?
Yes, depending on your configuration. On-site audio capture is set in Settings › Sessions & memory and at the level of each session type.
Can I edit a generated summary?
Yes, as long as the session is still enrichable. Once finalized and locked, the summary is frozen. See Le cycle de vie d'une séance
Memory Chat, Memo and tasks
Is Memory Chat included in my plan?
It's included from the Professional plan, and freely available during the free trial. See Les plans and Qu'est-ce que le Chat Mémoire ?
Who is "Memo"?
Memo is the AI assistant of Memory Chat: it's the one that answers your questions about your practice and your clients' history, drawing on the memory accumulated session after session. See Qu'est-ce que le Chat Mémoire ?
Can I manage follow-up tasks in Klarity?
Yes. The Tasks page gathers your reminders and follow-up actions, whether you create them yourself or Memo suggests them from the chat (adopt with one click). See Comprendre vos tâches
Related articles
Updated on: 18/07/2026
Thank you!