The privacy of your client data

Klarity is a French tool, built for the GDPR. This article recaps what is kept, for how long, and the associated guarantees — enough to answer a client's questions with confidence.

Understanding where to look

All this information and your rights are managed from Settings › Privacy & GDPR. You'll find four blocks there: Your data (what is stored), Data retention (retention periods), AI improvement (your contribution to response quality) and Export my data.

Your data

Profile and account — your identity, email, settings.
Client files — the longitudinal history of your clients.
Transcripts and summaries — added to your smart memory.
Enrichment notes — your annotations per client and per session.
Consent logs — the traceability of agreements.

Data retention

Transcripts and summaries — engagement duration.
Memory Chat history — configurable duration, shown in the block.
Consent logs — engagement + 5 years (GDPR obligation).
Session audio — deleted within 24 hours of the summary being generated, after which only the text and the summary remain. Firm GDPR guarantee.

AI improvement

When you rate an AI response (the 👍 / 👎 thumb under a session summary or a Memory Chat message), this feedback helps our team spot the responses worth improving. The AI improvement block controls this contribution via the Contribute to improving Klarity's AI option, enabled by default.

Enabled — your 👍/👎 votes reach the Klarity team, anonymized, to measure and adjust response quality.
Disabled — your votes have no effect on Klarity's side; you keep seeing the buttons, but nothing is transmitted.

Klarity never trains any model on your data. Your feedback is anonymized and used only to measure response quality — no identifiable client verbatim ever leaves your organization.

Your rights

From the Export my data block, you can generate an export (right to portability): a ZIP file containing all your data is sent to you by email (within 24 hours maximum). If an export is already ready, you can download it directly.

Only one export can be in progress at a time. If you relaunch too soon, a message invites you to try again later.

To erase the data of a single client (rather than your whole account), use the right to erasure on their file: Consent tab, Erase all data action. It permanently deletes that client's sessions, summaries, transcripts, notes and smart memory, along with their file. You must retype their full name and confirm the client asked for it — the action is irreversible.

Account deletion, in the Delete my account zone, erases your account, your clients, your sessions and all associated data. Irreversible action, in line with the GDPR right to erasure.

💡 Tip: the legal framework presented to your clients is hosted in France and reviewed by a GDPR lawyer — you can share it with full confidence.

How Klarity protects your data
Consent withdrawal (client side)

Updated on: 08/09/2026

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