Consent statuses

A client's consent status is always visible at a glance thanks to a colored badge. It tells you immediately whether you can record their sessions.


Understanding the consent badge


A consent badge (colored dot + icon + label) appears in the clients list, on the client's file and in their Consent tab. You can also filter the clients list by status using the All consents filter.


The five possible statuses


  • Consent OK — the client has validated their consent. Audio capture is authorized according to the planned mode.
  • Pending — the link has been sent, the client hasn't answered yet.
  • Refused — the client received the link and declined recording.
  • Withdrawn — the client had given their agreement then withdrew it. Capture is disabled.
  • To send — no link has been sent to this client yet.


Impact on capture


Only the Consent OK status authorizes full audio recording. In every other case (Pending, Refused, Withdrawn, To send), capture is restricted and the report email stays unavailable.


What stays allowed before consent depends on your If the client hasn't consented yet setting, in Settings › Sessions & memory, section Consent. Four values:


  • Text and voice — text and audio capture stays possible despite the missing consent (your responsibility as data controller).
  • Text only — no audio recording is triggered; enrichment via text notes stays available. This is the default behavior described above.
  • Voice only — your settings still allow audio recording.
  • Disabled — no capture is triggered, neither audio nor text notes.


Whatever the setting, you always keep the ability to enrich a session with hand-typed text notes for your personal use.


Recording audio before consent engages your responsibility: inform the client beforehand and make sure you have a valid legal basis. This is not the default behavior.


💡 Tip: check the badge before starting a capture — it saves you from recording a session you couldn't use anyway.


Downloading proof of consent


As soon as a client has made a decision — Consent OK, Refused or Withdrawn — a Proof-of-consent certificate block appears in their Consent tab. The Download the certificate button generates a timestamped PDF attesting their decision: identities, date and the version of the legal document in force.


Keep this certificate for your GDPR obligations: it's your proof, as data controller, that the client was informed and did express their choice. The block doesn't appear until a decision has been made (Pending, To send).


Related articles

  • Client consent: why and how
  • Send or resend a consent request
  • Set up your sessions & memory

Updated on: 08/09/2026

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