Articles on: Consent & GDPR

Consent statuses

A client's consent status is always visible at a glance thanks to a colored badge. It tells you immediately whether you can record their sessions.


Understanding the consent badge


A consent badge (colored dot + icon + label) appears in the clients list, on the client's file and in their Consent tab. You can also filter the clients list by status using the All consents filter.


The five possible statuses


  • Consent OK — the client has validated their consent. Audio capture is authorized according to the planned mode.
  • Pending — the link has been sent, the client hasn't answered yet.
  • Refused — the client received the link and declined recording.
  • Withdrawn — the client had given their agreement then withdrew it. Capture is disabled.
  • To send — no link has been sent to this client yet.


Impact on capture


Only the Consent OK status authorizes full audio recording. In every other case (Pending, Refused, Withdrawn, To send), capture is restricted and the report email stays unavailable.


The capture modes allowed when the client hasn't given their consent yet are set in Settings › Sessions & memory, section Consent, under If the client hasn't consented yet. Even without consent, you always keep the ability to enrich a session with text notes for your personal use.


💡 Tip: check the badge before starting a capture — it saves you from recording a session you couldn't use anyway.


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Updated on: 18/07/2026

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