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# Unpaid charge: what happens?

An expired card or a declined charge can happen. Klarity never cuts off your access overnight: a warning alerts you and a grace period gives you time to settle. This article describes what happens, step by step.

# Understanding an unpaid charge

When a charge fails, your subscription moves to the **Payment pending** status. You then enter a **7-day grace period** during which you keep full access to the app. A banner appears at the top of the app showing the **number of days left** to update your payment method. The tone becomes more insistent as the deadline approaches, and on the last day the message says access will be suspended today if nothing is settled.

| Your data is never lost during this phase: clients, sessions and the smart memory stay intact. Only access can be temporarily suspended at the very end.

# Settling the payment

1. Click **Update payment** in the banner, or open **Plan & billing**.
   
2. On the **Overview** tab, use **Update card** to fix your payment method.
3. Once the charge goes through, the banner disappears and the status returns to **Active**.

|| Past the 7-day grace period without settling, the subscription is **suspended**: a **Subscription suspended** screen blocks access to the app until payment. Your data is kept for **30 days**, giving you time to settle and get everything back; beyond that, it is deleted (as after a cancellation).

| 💡 **Tip:** update your card at the **first** warning. It's the simplest way to avoid any interruption of access to your sessions and your smart memory.

# Related articles
- Manage or cancel your subscription
- Change plan