> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.klarity.coach/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Session Insights: talk-time, questions, blind spots

| Feature available from the **Professional** plan (unlocked during the free trial).

After each captured session, Klarity analyzes the dynamics of the exchange and lays it out in the **Insights** tab: who spoke and how much, which questions you asked, which topics were left aside. It is an automatic reflective debrief, designed as a supervision tool for your own stance.

# Understanding the Insights tab

On a session page, the **Insights** tab appears between **Summary** and **Enrich**, as soon as the session analysis has been generated. It applies to **captured one-to-one sessions** (recorded video call, in-person capture or imported audio): a group session has no Insights, and neither does a manual-notes session — the analysis relies on the actual transcript of the exchange.

| For your eyes only — this working material is never shown or sent to the client. A reminder at the top of the tab says so; you can dismiss it and it won't come back.

Insights are included **from the Professional plan**. On the Starter plan, the tab stays visible but shows a presentation screen with the **Unlock** button: your past sessions are already analyzed — they'll show up the moment you upgrade.

# Talk-time split

The first block shows each speaker's share of the conversation, with their **share in %**, **word count** and **turns**. Your row carries the **You** badge when Klarity could identify you.

The share reads on two scales, never mixed:

- **Share of actual speaking time** — when every speaker is correctly timestamped, the split shows as real time, with a **≈ {count} min** for each speaker.
- **Share of words spoken** — otherwise it falls back to words spoken across the session (not minutes), and no duration is shown.

If speakers couldn't be identified automatically, a message says so and labels are shown as recorded (for example **Speaker 1**, **Speaker 2**).

# Silences

When the data is available, a **Silences** block shows how much of the session was spent in silence, with a **≈ {count} min across the session** marker.

| Silence is a coaching tool, not a flaw — it gives the client room to think.

This block only appears when the analysis could measure silences: on older transcripts the data may be missing, and the block is then hidden.

# Recurring words

The **Recurring words** block lists the terms that came up most during the session, each with its occurrence count. A word that keeps coming back ("doubt", "time", "legitimacy"…) is often a thread worth pulling.

On a very short session, this block may come out sparse or empty, with the **Not enough material to surface** message ("No word came up often enough to stand out — common for a very short session."). That's normal, not a bug: Klarity filters out filler words and only shows the ones that genuinely recur.

# Questions asked

The **Questions asked** block gathers the questions you asked, in the order they came up during the session. At the top, a counter gives the total and the split: **{openPct}% open questions · {closedPct}% closed questions**. Each question carries an **Open** or **Closed** badge. It is a direct mirror of your stance: many closed questions can signal a more directive mode than intended.

# Topics left unexplored

The **Topics left unexplored** block spots threads the client raised that the session didn't dig into — material to prepare the next one. Each topic may come with a short client quote, taken verbatim from the session.

# Time orientation

When the analysis allows it, a final block places the client's words in time: **mostly turned toward the past**, **anchored in the present**, **turned toward the future** or **spread across all three** — sometimes with an explanatory note.

# Special cases

- **Qualitative analysis unavailable** — the qualitative part (questions, topics, time orientation) may occasionally fail to generate. A **Qualitative analysis unavailable** notice then appears; the factual metrics (talk-time, recurring words) remain displayed and accurate.
- **Timestamp** — the tab footer notes **Analysis generated on {date}**: the analysis is produced once, right after the session is processed, and doesn't change afterwards.
- **Locked session** — Insights stay readable even once the session reaches **Summary locked**.

| 💡 **Tip:** compare the share of open questions from one session to the next with the same client — it is one of the most telling indicators to work on your stance between two supervisions.

# Related articles
- The AI-generated session summary
- Capturing a session
- The plans: Starter, Professional, Signature