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# Send or resend a consent request

Until a client has given their consent, their sessions can't be recorded. Klarity lets you (re)send them the link at any time — automatically or by hand.

# Understanding how the link is sent

The consent link is personal: it's tied to the client's file and their email address. That address will receive the form, and the file status switches to **Pending** as soon as the link is sent.

| Check that the client's email is correct before sending: this is the address the form goes to. The email language follows the language set on the client's file.

|| The client's email is **optional** on their file, but **required to send a link**: without an address, the **Send the consent request by email** option can't be selected at creation (message "Add an email address to send the consent request, or choose another collection method"), and on an existing file the **Send link** button is greyed out. Two ways forward: add an address to the file, or attest the consent collected in person (see below).

# Choosing consent when creating the file

Right in the **New client** window, a **Consent** block asks you **how to collect the agreement** — sending is no longer silent. Three exclusive options:

- **Send the consent request by email** — the link goes to the address entered; the status switches to **Pending**.
- **Consent already collected (in person)** — you attest that you obtained it verbally or in writing (see below); capture is authorized immediately.
- **Later** — nothing is sent; you'll request consent from the file whenever you want.

| The pre-selected option follows your **Automatically send the consent link** setting (see below): when enabled, the default is "Send the consent request"; when disabled, it's "Later". You stay in control within the window.

# Send the link automatically

In **Settings › Sessions & memory**, section **Consent**, enable **Automatically send the consent link**. The link is then offered by default **as soon as the client file is created**, without having to think about it. This is the recommended setting so you never forget a request — the choice remains adjustable case by case in the **New client** window.

# Resend the link manually

The **Resend consent link** action only appears when there's still an agreement to obtain — statuses **Pending**, **Refused** or **To send**. It disappears once consent is **granted** (nothing to resend) and after a **withdrawal** (a withdrawal isn't restarted — a client can click their initial link again themselves).

1. Open the client's file, then the **Consent** tab (or the actions menu at the top of the file).
2. Click **Resend consent link**; in the Consent tab, the button is labeled **Send link**.
   
3. Confirm in the window: an email with the GDPR consent form goes to the client's address, and the status switches to **Pending**.

|| For an **archived** client, resending the link and offline attestation are unavailable. Unarchive the file first if you need to relaunch consent.

# The public consent link

The side menu also offers **Consent link**: a public, non-personal link that you can **copy** and share (by message, QR code, etc.). Useful for a new contact whose file you haven't created yet.

# Attest consent collected offline

If the client has already given you their agreement verbally or in writing (in an in-person session, for example), you don't have to send them a form: you can **attest** this consent yourself.

- When **creating the file**: in the **New client** window, **Consent** block, choose **Consent already collected (in person)**. The attestation form opens; tick the box to validate.
- On an **existing file**: **Consent** tab, **Record consent collected offline** block, **Attest consent** button. The status then switches to **Consent OK**. Like resending the link, this action only appears while consent hasn't been granted yet (statuses **Pending**, **Refused** or **To send**) and on a non-archived file.

By ticking the attestation, you confirm that you obtained the client's **free and informed** consent **to record, transcribe and analyse their sessions with AI**. You also specify how it was collected — **Verbally** or **In writing** — and can add a note. Until the box is ticked, creation stays blocked.

|| As the **data controller**, you remain responsible for the reality of this consent. Klarity provides the tracking tool but is not responsible for the accuracy of your attestation. The client is informed by email and keeps the ability to withdraw it at any time.

| 💡 **Tip:** your client can't find the email? Ask them to check their spam folder, then use **Resend consent link** from their file to send them a new one.

# Related articles
- Consent statuses
- Client consent: why and how
- I'm not receiving the emails