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# My session wasn't recorded

The session took place, but no transcript or summary appeared? This article lists **every possible cause**, from the most frequent to the rarest — most of them come from how the video call itself unfolded (assistant not admitted, room never opened), not from a Klarity malfunction.

# The assistant wasn't admitted to the room (cause #1)

To record a video call, the Klarity assistant **joins your meeting as a participant** — and like any external participant, it's **up to you, the host, to let it in**. That's a security rule of your video tool (Google, Microsoft, Zoom), not a Klarity choice. Until it is admitted, **nothing is recorded**.

Concretely, at every session:

- **Google Meet** — a **"… wants to join"** notification appears in the meeting when the assistant arrives: click **Admit**. On Meet, this manual admission is **systematic, every single session** — Google doesn't allow bypassing it for an external participant. On the **very first launch** of a recordable Meet call, Klarity also shows a **Remember to admit the recording bot** reminder (only once): without this admission, the session can be neither recorded nor summarized.
- **Microsoft Teams** — the assistant waits in the **lobby**: click **Admit** on the notification, or from the participants list.
- **Zoom** — if your room has a **waiting room**, open the **Participants** panel and click **Admit** next to the assistant.

If you don't admit it, the assistant waits **up to 15 minutes** then leaves without recording. If it couldn't join at all, Klarity **retries once** with a fresh assistant; after a second failure, the session moves to **To finalize** and you close it manually.

|| Admission does **not** happen in Klarity but **in your video tool**, during the meeting. If you're sharing your screen or deep in conversation, the admission notification is easy to miss — make it a habit to watch for the assistant's arrival in the first minutes.

| On **Zoom** and **Teams**, you can disable the waiting room / lobby so the assistant enters without a click — only if you control who can join your permanent room. On **Google Meet**, manual admission remains unavoidable.

# Nobody joined the call

If the assistant enters a room where **nobody shows up**, it waits **10 minutes** alone, then leaves. The session is then automatically marked **Missed** (about 2 hours after the planned end time) if no usable recording exists.

Likewise, your room must be **open**: the assistant can't "create" the meeting for you. Open the video link before the start time, like any participant would.

# You left the call mid-session

If every participant leaves the call (to fix a microphone, for example), the assistant waits **2 minutes** before stopping the recording. Come back within that window and recording continues; beyond it, it stops cleanly and the part already captured is processed.

# The video link was missing or invalid

Without a usable meeting link, recording can't be prepared:

- **Missing link** — **Not recorded — missing video link** badge: no channel was available at booking time (Google Calendar not connected for a Meet type, no room link for Zoom/Teams). Set up the channel then **re-enable recording** for upcoming sessions — see the dedicated article.
- **Invalid link** — **Invalid meeting link** banner (**Not recorded · invalid link** badge): a link exists but isn't usable. Fix it (**Check the meeting link**) and recording resumes automatically.
- **Teams on a personal account** — Microsoft doesn't auto-generate a link on a personal **outlook.com** account: paste a room link on the session type. See "Fix a video call that won't start".

# The session type doesn't record

Recording is set **per session type** (**Record audio and generate a summary** in the type's editor). If the type used for this session has recording off, the session shows as **Unrecorded video**: that's a deliberate setting, not a failure. Also check the **Recording start** setting in **Settings › Sessions & memory** (automatic, never, or confirm each time).

# The client hadn't given consent

Before joining, the assistant checks the client's **consent**: if it isn't in the granted state, **no recording happens** — the session takes place normally, without capture. The **Client without consent** badge on the session flags it, with the **Resend consent link** action.

# Your recording quota was reached

When your plan's capture quota is used up, the session carries the **Not recorded (quota reached)** badge and a box announces it **before** the session ("This session won't be recorded. Renews on {date}."). The quota renews with each billing period; track it in **Plan & billing › Consumption**.

# In-person session: capture is manual

In person, there is no assistant: it's **up to you** to start the capture from the **Session capture** panel (mic recording) — or to **import the recording afterwards** (voice recorder, phone). If you didn't start anything during the session, all is not lost: import the audio file after the fact and Klarity transcribes it normally. If the microphone picked up nothing, see the dedicated microphone article.

# What to do once the session went unrecorded

A past session **cannot be recorded retroactively** — but it isn't lost:

1. On the session page, use **Mark as held** (**More actions** menu) to finalize it manually.
2. Write down the essentials in **My notes** (or dictate them): your notes feed the client's memory even without a transcript.
3. Fix the cause (assistant admission, link, consent, quota) so the **next** session gets captured.

| 💡 **Tip:** at the start of each video call, take 10 seconds to check two things: the assistant is **in the room** (not waiting), and your video tool's recording icon is active. That reflex eliminates the #1 cause of unrecorded sessions.

# Related articles
- Capturing a session
- Re-enabling recording for a session
- Fix a video call that won't start
- The microphone picks up nothing
- Completing a session