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# My client can't manage to book

A client tells you they can't find your booking page, that they see **no slots**, or not the ones you expected? The problem happens **on their side**, and you see nothing from yours. Here are the possible causes, in order — most of them are deliberate settings behaving normally, not failures.

# The page doesn't show at all

1. **Check that the page is active.** In **Agenda › Public booking page**, the **Page active** switch must be on. A disabled page is inaccessible to everyone.
2. **Check the link you shared.** If you changed your page's **URL** after sharing it, **the old link no longer works**: share the new one again (and update your Google Business profile, email signature, social bios). This is why the URL can only be changed **once** — pick it carefully.
3. **Test the link yourself** in a private browsing window: you'll see exactly what your client sees.

# The client sees no slots

It's almost always the — normal — effect of your booking rules, set in **Agenda › Availability**:

- **Minimum booking notice** — by default, a slot must be booked at least **12 h in advance**. A client looking for an appointment "later today" will therefore see **nothing today**: that's the expected behavior. Lower this notice if you want to accept last-minute bookings.
- **Maximum notice** — by default, the page only offers the **next 30 days**. A client trying to book two months out will see no slots beyond the horizon: raise it if needed.
- **Your availability itself** — the offered slots come from your weekly windows. A week without an open window = a week without slots.
- **Your external calendar** — if Google Calendar or Outlook is connected, every event in your calendar **blocks the matching slots**. A busy personal calendar can empty your page without you noticing. (Conversely, an event marked **Free / Available** in Google or Outlook blocks nothing.)
- **The buffer between sessions** — the configured buffer wraps every existing appointment and can make tight slots disappear.

| To diagnose in 30 seconds: open your own public page and compare with your **Availability** tab. What you see is exactly what the client sees.

# The client can't find the right session type

- **Hidden types** — a session type can be **hidden from the public page** (a setting on the type): it stays bookable by you internally, but is invisible to the client. Check the editor of the type concerned.
- **Group sessions** — **group** types are **never** offered on the public page: you organize a group session and invite the participants yourself. Only individual types can be booked online.
- **Restricted audience** — some types are reserved for **existing clients**: a new contact won't see them.

# The times look shifted for the client

Your public page shows every time in **your** time zone, stated clearly under the grid ("All times are shown in Paris time", for example). A client abroad must therefore **convert on their own**: a "3:00 PM" slot on your page is 3 PM **where you are**, not where they are.

|| If a client abroad books, spell the time zone out in your exchanges ("3 PM, French time"). The confirmation email they receive repeats the session time: invite them to double-check it.

# The client says they booked, but nothing shows

1. **Check your Klarity agenda**: every booking creates a session and notifies you (header bell). If the session isn't there, the booking didn't go through — often because the slot had just been taken (**"This slot is no longer available"** on the client side): they need to pick another one.
2. **The client didn't get the confirmation email?** It goes out immediately after booking. Have them check their **spam**, and verify the spelling of the email address they typed on the page.

| 💡 **Tip:** after any change to your availability or booking rules, reload your public page in a private window. Two minutes of checking spares you the "I don't see any slots" back-and-forth with your clients.

# Related articles
- Activating and sharing your public booking page
- Setting your availability
- Creating and editing a session type
- Connect your calendar (Google, Outlook)