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# My calendar sync stopped working

Your Google or Outlook events no longer appear in Klarity, your slots don't get blocked anymore, or a banner tells you your calendar was disconnected? The causes almost always come **from the Google or Microsoft side** (revoked authorization, wrong account) — here's how to identify and fix them.

# "Your calendar was disconnected"

If Klarity shows the **Your calendar was disconnected** banner ("Klarity's access to your calendar was revoked"), Google or Microsoft invalidated the authorization. This happens **outside Klarity**, typically when:

- you **changed the password** of your Google/Microsoft account, or enabled certain security options;
- you **revoked Klarity's access** from your account's security settings (Google's "Third-party apps" page, Microsoft's "Apps and services");
- your organization uses **Google Workspace / Microsoft 365 managed by an admin**, and they restricted third-party app access.

The fix is the same in every case: click **Reconnect** in the banner (or from **Settings › Connectors**), sign in again and **accept the requested access again**. Sync resumes right away.

|| If reconnecting keeps failing on a **managed work account** (corporate Workspace / Microsoft 365), it's likely a restriction set by the domain administrator: ask them to allow the Klarity application.

# You connected the wrong account

The great classic of **multiple Google accounts**: on the authorization screen, you picked a different account from your working calendar (personal vs work account). Result: Klarity syncs a near-empty calendar, and your **Google Meet** links get created on the wrong one.

1. In **Settings › Connectors**, look at the **email shown** on the connected calendar's card ("Connected · your email"): is it the right account?
2. If not: click **Disconnect**, then **Connect** again — and on the Google/Microsoft screen, **explicitly pick the right account** (don't confirm the default one without reading it).

# Some calendar events don't block your slots

Not all events are treated the same — these behaviors are **deliberate**:

- **Only your primary calendar is synced.** **Secondary calendars** (shared calendars, "Birthdays", team calendars…) aren't read. An event sitting on a secondary calendar won't block your slots: move it to the primary calendar if it should count.
- **Events marked "Free" block nothing.** In Google ("Available") as in Outlook ("Free" / "Working elsewhere"), an event where you're marked available **doesn't consume** your slots — change the event's setting ("Busy") if it should block.
- **Declined invitations block nothing.** An event you **declined** is ignored.
- **"Tentative / maybe" invitations do block.** As a double-booking precaution, a tentatively accepted event counts as busy.

| Sync runs automatically **every 5 minutes**. After a change in Google/Outlook, wait a moment or click **Sync** on the connector card. The manual button is rate-limited: "Too many syncs, try again later" simply means the automatic one will take care of it.

# The card says "Partial sync" or "Sync failed"

1. Click **Sync** to retry manually.
2. If the state persists, **disconnect then reconnect** the calendar (connector card). That renews the authorization from scratch.
3. The card can also flag **detected conflicts** (an external event overlaps a Klarity session): open your calendar and arbitrate — move the session in Klarity, or the event in your calendar.

|| Always edit your sessions **in Klarity**, never in Google/Outlook: a session edited or deleted directly in your external calendar **does not flow back** into Klarity, and the two calendars drift apart.

# Reminder: one calendar at a time

Google and Outlook are **mutually exclusive**. If the connector card you want is greyed out ("Disconnect {the other} to connect {this one}"), disconnect the current calendar first.

| 💡 **Tip:** after any reconnection, run the full 1-minute test: create a "Busy" event in Google/Outlook on a normally free slot, wait for the sync (or force it), then check on your public page that the slot is gone.

# Related articles
- Connect your calendar (Google, Outlook)
- My client can't manage to book
- Setting up video links