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# Manage or cancel your subscription

You stay in control of your subscription at all times: payment method, status and cancellation are all managed from **Plan & billing**. Cancellation follows a multi-step flow that lets you discover alternatives before you confirm.

# Managing your subscription

In **Plan & billing**, the **Overview** tab brings the essentials together: your current plan, your status (**Active**, **Trial**, **Payment pending**, **Paused** or **Cancellation scheduled**) and the date of your next charge. To change card or download your invoices (FR VAT-compliant), use the **Invoices & payment method** card and its **Open Stripe portal** button (secure Stripe portal).

# Understanding cancellation

Cancelling stops the charges **without deleting your account or your data**. You keep full access until the end of the period already paid for. After that, your data (clients, sessions, summaries, smart memory) is kept for **30 days**, during which you can reactivate your account in one click and get everything back. Beyond that, it is permanently deleted (right to erasure, GDPR).

# Cancelling your subscription

1. From **Plan & billing**, on the **Overview** tab, click **Cancel my subscription** to start the cancellation flow. It has **4 steps** — **Reason**, **Offer**, **Talk**, **Confirmation** — but some adapt to your situation (see below).
   
2. **Reason** — tell us why you're cancelling (you can pick several). Your feedback helps improve Klarity. On this step and the following ones, the **Cancel directly** link takes you straight to the confirmation, skipping the offers.
3. **Offer** — depending on the reason chosen and what your account allows, Klarity may offer you an alternative to stay (see the next section). You can always decline with **No thanks, continue cancelling**.
4. **Talk** — the team may offer you a 15-minute call (no commitment) via the **Book a meeting** button. Otherwise, choose **No thanks, continue**.
5. **Confirmation** — the screen recaps your access-end date and what happens to your data. You can **Export my data now** and tick **Send me a reminder email before my data is permanently deleted**, then **Confirm cancellation**. If you change your mind, **Actually, I'll stay** cancels everything.

| Good to know: the **Offer** step only appears if a proposal is available for you. If no retention option applies (based on your reason and your account), Klarity goes straight to **Talk** then **Confirmation**.

# The alternatives to cancelling

At the **Offer** step, Klarity suggests the option best suited to your reason, rather than leaving. Depending on your situation, only one will be shown:

- **Pause Klarity** — suspend your subscription for **1 to 2 months**: no charge during the pause, and you keep **read-only access** to your data. Click **Pause for [N] months** to apply it. Billing resumes automatically at the end of the chosen period — and you can come out of the pause whenever you want (see below).
- **A temporary discount** — a reduction applied to your next payments, so you have time to assess Klarity's value. The details (discounted price, savings, duration) appear before you confirm; click **Accept the discount**.
- **A trial extension** — offered only if you're still on your **Trial**: a few extra days, on us, with no card and no commitment. Click **Get [N] extra trial days**.
- **A roadmap preview** — if a feature is missing, Klarity shows you what's in the works. You can **Continue my free trial** if one of them meets your need.
- **Contact support** — if your reason is a technical issue, the team can step in quickly: the **Contact support** button opens a conversation without going through cancellation.

|| Each of these offers applies only once. An option you've already used (a pause in progress, a discount already granted) won't be offered again.

# Coming out of a pause: the Resume button

A paused subscription is never locked: you can reactivate it at any time, without waiting for the chosen period to end.

1. Open **Plan & billing**, on the **Overview** tab. Your status shows **Paused**, with the note **Subscription paused — billing on hold** (or the automatic-resume date if it's known).
2. Click **Resume my subscription now**. While it processes, the button reads **Resuming…**.
3. Once the resume is confirmed, your status returns to **Active** and billing restarts immediately.

| During the pause, **nothing is lost**: your clients, sessions, summaries and intelligent memory are kept intact. The pause only suspends billing and write access — your data is waiting for you, ready to resume.

|| After confirmation, your status becomes **Cancellation scheduled**: you keep access until the stated date, with no new charge. You can reactivate the subscription from **Overview** as long as the period hasn't elapsed.

| 💡 **Tip:** cancelling doesn't delete your account. To permanently erase your account and your data, that's a separate step (see the article below).

# Related articles
- Delete your account
- Unpaid charge: what happens?