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# General FAQ

The questions that come up most often about Klarity, with short answers. To go further, each question links to a dedicated article.

# Clients and payment

## Do my clients have to pay or create an account?

No. It's you, the coach, who pays for Klarity. Your clients install nothing and pay nothing: they only interact with your booking page and the consent link. See What is Klarity?

## Does Klarity handle my client billing or my accounting?

No. Klarity focuses on session memory and preparation, not on admin (billing, accounting, training programs).

# Data and privacy

## Is the audio of my sessions kept?

No. The audio recording is deleted **within 24 h of the summary being generated**; only the summary and the text transcription are kept. See The privacy of your client data

## How do I get my data back if I leave?

From **Settings › Privacy & GDPR**, click **Export my data**: you'll receive a ZIP file by email (GDPR right to portability).

# Sessions and summaries

## Can I use Klarity in person?

Yes. An in-person session is captured straight from its page, in the **Session capture** panel: either by **recording the exchange with your computer's mic** (beta), or by **importing a recording** you made another way (voice recorder, phone). Klarity then generates the summary and memory, just like a video session. Capture is available on the **Professional** and **Signature** plans and requires the client's **consent**. See Capturing a session.

## Can I edit a generated summary?

Yes, as long as the session is still enrichable. Once finalized and locked, the summary is frozen. See The lifecycle of a session

# Agenda and times

## My times look shifted, why?

Every time in Klarity (agenda, sessions, booking page) is shown in your **account's time zone**, stated under the agenda bar (e.g. "All times are shown in Paris time") and set in **Settings › Profile & account › Location**. Three situations create an impression of shift: you're **traveling** (your computer changed time, your account didn't — that's intentional, your appointments stay anchored to your working time zone); a **client abroad** reads your booking page, shown in *your* time zone, not theirs; or your **external calendar** (Google/Outlook) is configured in another time zone. Daylight-saving changes, on the other hand, are handled automatically. If your whole agenda is shifted as a block, simply fix the time zone in **Settings › Profile & account**.

# Memory Chat, Memo and tasks

## Is Memory Chat included in my plan?

It's included from the **Professional** plan, and freely available during the free trial. See Plans: Starter, Professional, Signature and What is Memory Chat?

## Who is "Memo"?

Memo is the AI assistant of Memory Chat: it's the one that answers your questions about your practice and your clients' history, drawing on the memory accumulated session after session. See What is Memory Chat?

## Can I manage follow-up tasks in Klarity?

Yes. The **Tasks** page gathers your reminders and follow-up actions, whether you create them yourself or Memo suggests them from the chat (adopt with one click). See Understanding your tasks

| 💡 **Tip:** can't find your answer? Open the chat bubble at the bottom of the screen to reach support directly.

# Related articles
- What is Klarity?
- Plans: Starter, Professional, Signature
- The privacy of your client data