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# Consent statuses

A client's consent status is always visible at a glance thanks to a colored badge. It tells you immediately whether you can record their sessions.

# Understanding the consent badge

A consent **badge** (colored dot + icon + label) appears in the clients list, on the client's file and in their **Consent** tab. You can also filter the clients list by status using the **All consents** filter.

# The five possible statuses

- **Consent OK** — the client has validated their consent. Audio capture is authorized according to the planned mode.
- **Pending** — the link has been sent, the client hasn't answered yet.
- **Refused** — the client received the link and declined recording.
- **Withdrawn** — the client had given their agreement then withdrew it. Capture is disabled.
- **To send** — no link has been sent to this client yet.

# Impact on capture

|| Only the **Consent OK** status authorizes full audio recording. In every other case (**Pending**, **Refused**, **Withdrawn**, **To send**), capture is restricted and the report email stays unavailable.

What stays allowed **before** consent depends on your **If the client hasn't consented yet** setting, in **Settings › Sessions & memory**, section **Consent**. Four values:

- **Text and voice** — text and audio capture stays possible despite the missing consent (your responsibility as data controller).
- **Text only** — no audio recording is triggered; enrichment via text notes stays available. This is the default behavior described above.
- **Voice only** — your settings still allow audio recording.
- **Disabled** — no capture is triggered, neither audio nor text notes.

Whatever the setting, you always keep the ability to enrich a session with hand-typed text notes for your personal use.

|| Recording audio **before** consent engages your responsibility: inform the client beforehand and make sure you have a valid legal basis. This is not the default behavior.

| 💡 **Tip:** check the badge **before** starting a capture — it saves you from recording a session you couldn't use anyway.

# Downloading proof of consent

As soon as a client has **made a decision** — **Consent OK**, **Refused** or **Withdrawn** — a **Proof-of-consent certificate** block appears in their **Consent** tab. The **Download the certificate** button generates a **timestamped PDF** attesting their decision: identities, date and the version of the legal document in force.

|| Keep this certificate for your **GDPR obligations**: it's your proof, as data controller, that the client was informed and did express their choice. The block doesn't appear until a decision has been made (**Pending**, **To send**).

# Related articles
- Client consent: why and how
- Send or resend a consent request
- Set up your sessions & memory